SETTING THE STANDARD FOR CLEAN, SAFE TRAVEL
From the moment you board to when you reach your destination, you’ll experience RTA’s commitment to keeping Riverside County moving safely. We’ve raised the standard by putting measures in place to give you peace of mind when you travel with us. We’re frequently cleaning all surfaces and high-traffic areas, giving you more space, and offering touch-free ways to pay your fare. At every step of your journey, we have you covered.
See below to learn more about what we are doing to keep you safe and what you can do to stay healthy.
RTA PARTNERS WITH DOZENS OF AGENCIES NATIONWIDE ON HEALTH AND SAFETY PROGRAM
Because the safety of our customers and employees has always been our number-one priority, the Riverside Transit Agency is proud to partner with the American Public Transportation Association on a national health and safety program that will keep our wheels moving during these challenging times. With a strong focus on clean vehicles, safe travel practices, and the guidance of health officials, RTA joins dozens of agencies across the United States who are part of the APTA Health & Safety Commitments Program. Thanks to the program, public transit agencies like RTA are sharpening their individualized policies and practices to maximize safety. As one united voice, we stand behind the heroic efforts of transit providers and their customers nationwide as we work together amid the national recovery now underway. Check out our new safety video below.
TRAVEL WITH CONFIDENCE
On every trip you take with RTA, your safety and well-being is our number-one priority. We’re committed to giving you peace of mind when you travel with us. Here’s what RTA is doing to make your journey with us safe.
In an effort to stop the spread of the coronavirus, the Centers for Disease Control and Prevention (CDC) has issued an order, effective February 2, that requires all drivers and customers to wear masks on board buses and at transit hubs. Failure to comply with the order will result in denial of boarding and/or removal from the premises. RTA thanks its customers for continuing to do their part to stop the spread.
Proper use of face masks is essential. Face masks must:
- Completely cover the nose and mouth.
- Fit snugly but comfortably against the side of the face.
- Be secured to the head with ties, ear loops, or elastic bands that go behind the head.
- Be a solid piece of material without slits, exhalation valves or punctures.
- Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
- If gaiters are worn, they must have two layers of fabric or be folded to make two layers.
Proper face masks can:
- Be either manufactured or homemade.
- Be reusable or disposable.
- Have inner filter pockets.
- Clear masks or cloth masks with a clear plastic panel may be used to facilitate communication with people who are hearing impaired or others who need to see a speaker’s mouth to understand speech.
- Medical masks and N-95 respirators are acceptable.
RTA is practicing social distancing by limiting the number of customers on all our buses so there is plenty of room to spread out.
You can now scan your mobile pass to limit physical interactions. Download the free Token Transit app for contactless payment.
Smart Ride Guide
Say goodby to paper. Download the contact-free digital Ride Guide here .
Keeping Everyone Safe
In an effort to maintain a safe environment onboard the bus, all RTA employees are required to pass a health check before starting work everyday. At our facilities, we are doing around-the-clock disinfecting.
Don't Travel if You're Sick
Staying home is the best way to protect yourself and others from getting sick.
For your peace of mind, RTA is cleaning and sanitizing buses with electrostatic foggers every day. We’ve also upgraded our on-board ventilation system and filters to give you fresher, cleaner air while you ride.
To maintain a healthy environment while boarding, RTA is installing safety barriers on all buses to minimize contact between the drivers and customers. In the meantime, customers on buses without the barriers will be asked to board and exit from the rear doors to maximize safety.
Plan your next trip by visiting RiversideTransit.com or calling our Customer Information Center at (951) 565-5002. Real-time bus arrival information is available on the BusWatch and Transit apps as well as Google Transit. You can also get instant route and schedule updates by signing upfor iAlerts, BusWatch or visit us on social media to stay in the loop.
WHAT YOU CAN DO
RTA is proud to keep our buses rolling for essential travel. Whether you need a ride to work, the supermarket or medical facilities, you can rely on RTA to get you to your destination safely. Thank you for your patience as we all work together during this challenging time to maintain a healthy environment aboard our buses.
The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
In addition, RTA recommends:
- Travel only for essential purposes.
- Keep at least six feet away from other riders and drivers.
- Be sure your face covering is on before you board and wear it during your entire trip.
- Download the contact-free digital Ride Guide here
- Go touch-free. Buy your next bus pass using the Token Transit app.
- You may verbally request your stop as it approaches instead of pushing the stop request signal.
- Practice frequent handwashing and use hand sanitizer.
These precautions apply to every vehicle in our fleet, including local fixed route and CommuterLink buses as well as our Dial-A-Ride vehicles.
SAFETY BARRIERS AND SOCIAL DISTANCING
To maintain a healthy environment while boarding, RTA is installing safety barriers on all buses to minimize contact between the drivers and customers. RTA is also practicing social distancing by limiting the number of customers on large buses to 10 and seven customers on most small buses. Many seats on our buses are off limits to allow customers to spread out.
RTA’S RECEPTION AREA REMAINS CLOSED
RTA’s reception area remains closed until further notice. Customers can contact the following number for assistance:
- For route and schedule information, call our Customer Information Center at (951) 565-5002 weekdays from 6 a.m. to 10 p.m. or weekends from 8 a.m. to 10 p.m.
- For bus pass information, call (951) 565-5002 or visit the Fares & Passes page on our website. The nearest pass outlet to our Riverside office is Friendly Liquor, 3962 University Avenue,
(951) 787-9224. You can also download mobile bus passes on the Token Transit app.
- For lost and found, please call (951) 565-5000.
Please don’t hesitate to contact RTA’s Customer Information Center at (951) 565-5002 to learn about affected routes and ways to plan your next trip. You can also follow us on social media, subscribe to iAlert or email us at for latest updates.
ABOUT THE CORONAVIRUS
According to the Centers for Disease Control (CDC) website, coronavirus is a respiratory disease caused by a novel coronavirus. RTA is monitoring situational updates and guidance from the Center for Disease Control, the California Department of Health and the County of Riverside to stay on top of the situation.
Where else can I go for additional information on the coronavirus?
- Global – World Health Organization
- Federal – Occupational Safety and Health (OSHA), US Food and Drug Administration (FDA), US Department of Homeland Security (DHS), US Environmental Protection Agency (EPA)
- Domestic – Centers for Disease Control and Prevention
- State – California Department of Health
- Local – Riverside County Public Health