Following a month-long public hearing period, the RTA Board of Directors has authorized several route and schedule changes for 2021. The changes are in response to declining revenues and ridership caused by the pandemic. With these changes, RTA will continue to maintain as much service as possible while eliminating low-performing routes and trips.
Implementation of these changes will ensure that RTA is able to continue to provide essential services for the long run with the possibility of reinstating service as funding and ridership allow.
Affected Routes: RapidLink Gold Line, 1, 15, 18, 21, 31, 32, 33, 40, 42, 44, 74, 79, 202, 204, 205, 206, 208 and 217
Estimated Start Date: May 9, 2021
RapidLink Gold Line
This route, which serves Riverside and Corona and was suspended in April, will be discontinued.
The portion of this route in Corona between the Smith and 6th timepoint and West Corona Metrolink Station will be discontinued.
Portions of the route in Riverside near the Galleria at Tyler will be adjusted and service west of the La Sierra Metrolink Station will be discontinued.
The portion of this route between the Moreno Valley Mall and Moreno Valley College will be discontinued.
The portion of this route between the Pedley Metrolink Station and Banana and Cherry timepoint in Fontana will be discontinued.
This route, which currently serves Canyon Lake and Menifee, will be discontinued until demand returns.
This route, which serves Murrieta, Temecula and Oceanside and was suspended in April, will be discontinued until demand returns.
Service frequency will be reduced to match declining ridership levels.
The portion of this route between the Corona Transit Center and Village at Orange will be discontinued until demand returns.
Service frequency will be reduced to match declining ridership levels.
This route, which currently connects Temecula and Riverside, will be discontinued until demand returns.
This route, which serves San Jacinto, Hemet, Temecula and Escondido and was suspended in April, will be discontinued until demand returns.
SERVICE OVERHAUL IN HEMET AND SAN JACINTO
NOTE: None of the route changes in Hemet and San Jacinto discussed below will be implemented until microtransit service is in place later this year.
Looking ahead, other changes may come to the Hemet and San Jacinto area. RTA plans to launch an ambitious study to examine the possibility of launching a brand-new route that connects the Hemet Valley Mall with Mt. San Jacinto College, removing portions of three routes and eliminating three other routes. RTA is also proposing a special type of on-demand service for the area. A date for these changes has not been set and none of these adjustments will be made until the on-demand service is approved by RTA Board of Directors. Many of these changes could eventually be modified as ridership and funding resume.
Affected Routes: 31, 32, 33, 42, 44, 74 and 79
Estimated Start Date: Summer/Fall 2021
The portion of this route between Mt. San Jacinto College and the Hemet Valley Mall will be discontinued.
This route, which currently serves Hemet and San Jacinto, will be discontinued.
This route, which currently serves Hemet, will be discontinued.
This route, which currently serves Hemet and San Jacinto, will be discontinued.
This new circular route would connect the Hemet Valley Mall with Mt. San Jacinto College with stops served every 30 minutes.
The section of this route between Mt. San Jacinto College and the Hemet Valley Mall will be discontinued.
Under this new pilot program, customers in Hemet and San Jacinto would be able to request a ride by contacting RTA by phone or an app on their mobile device. The on-demand service would dispatch vehicles to pick up customers at existing bus stops within 60 minutes and take them to existing bus stops within the two cities. This plan remains in the developmental stage.
On January 10, RTA continued to operate a reduced schedule due to the coronavirus pandemic and made minor route and schedule changes to maintain performance and improve connections.
DOWNLOAD JANUARY 2021 RIDE GUIDE
DOWNLOAD JANUARY 2021 SYSTEM MAP
ROUTE 24: This route and schedule was adjusted in Old Town Temecula to travel on Mercedes Street between Main and 6th streets. The timepoint on 6th Street has been removed.
ROUTE 27: The 5:57 p.m. and 8:06 p.m. southbound trips departing the Galleria at Tyler was adjusted to depart at 6:03 p.m. and 8:08 p.m. instead. The northbound 7:08 p.m. trip departing Perris Station Transit Center was also adjusted to depart at 7:10 p.m. to improve connections with other routes.
ROUTE 49: The westbound 5:01 p.m. and 6:50 p.m. trips departing the Riverside-Downtown Metrolink Station will be adjusted to depart at 5:08 p.m. and 6:57 p.m. instead. The eastbound 5:56 p.m. trip departing Banana & Cherry avenues will also be adjusted to depart at 6:03 p.m. to improve connections with trains.
A Guide to RTA’s Proposed Service Changes in 2021
RTA has proposed several route and schedule changes that will take effect in 2021. The changes are in response to declining revenues and ridership, coupled with ongoing social distancing requirements caused by the COVID-19 pandemic.
With these proposed changes, RTA will continue to maintain as much service as possible while eliminating low-performing routes and trips. Implementation of these changes will ensure that RTA is able to continue to provide essential transportation services for the long run.
DOWNLOAD PROPOSED CHANGE GUIDE
Customer feedback is important to us. RTA held virtual public meetings on December 28 and 29 to allow members of the public to comment on the proposed changes before the changes are presented to the RTA Board of Directors for final consideration on January 28, 2021. Please see below for other ways to comment.
If you are unable to join one of the virtual meetings you can view the presentation below anytime.
PUBLIC HEARING (JANUARY BOARD MEETING)
THURSDAY, JANUARY 28, 2021
Meeting ID: 89298487408
After nearly seven months of asking customers to use the rear doors of the bus to board and exit, On November 2 the Riverside Transit Agency opened the front doors for a more traditional style of boarding and fare payment. In April, RTA switched to rear-door boarding on its larger buses to maximize the safety of drivers and customers. Fare collection, which is done at the front of the bus, was not enforced during that time. On small buses, customers continued to board through the front doors and although they had access to the farebox, fare collection was similarly not enforced.
The return to front-door boarding on all buses enables customers to pay at the farebox by either dipping their pass or using their phones for contact-free payment. Several safety measures will remain in place such as mandatory facemasks, social distancing and protective barriers between the customers and drivers. The move presents an opportunity to strengthen customers’ trust in public transportation, emphasize safety as RTA’s number-one core value, and to ask the community to do their part to maintain a safe environment aboard our buses. Click here to download the Token Transit app and pay with your mobile phone.
SETTING THE STANDARD FOR CLEAN, SAFE TRAVEL
From the moment you board to when you reach your destination, you’ll experience RTA’s commitment to keeping Riverside County moving safely. We’ve raised the standard by putting measures in place to give you peace of mind when you travel with us. We’re frequently cleaning all surfaces and high-traffic areas, giving you more space, and offering touch-free ways to pay your fare. At every step of your journey, we have you covered.
See below to learn more about what we are doing to keep you safe and what you can do to stay healthy.
RTA PARTNERS WITH DOZENS OF AGENCIES NATIONWIDE ON HEALTH AND SAFETY PROGRAM
Because the safety of our customers and employees has always been our number-one priority, the Riverside Transit Agency is proud to partner with the American Public Transportation Association on a national health and safety program that will keep our wheels moving during these challenging times. With a strong focus on clean vehicles, safe travel practices, and the guidance of health officials, RTA joins dozens of agencies across the United States who are part of the APTA Health & Safety Commitments Program. Thanks to the program, public transit agencies like RTA are sharpening their individualized policies and practices to maximize safety. As one united voice, we stand behind the heroic efforts of transit providers and their customers nationwide as we work together amid the national recovery now underway. Check out our new safety video below.
TRAVEL WITH CONFIDENCE
On every trip you take with RTA, your safety and well-being is our number-one priority. We’re committed to giving you peace of mind when you travel with us. Here’s what RTA is doing to make your journey with us safe.
In an effort to stop the spread of the coronavirus, the Centers for Disease Control and Prevention (CDC) has issued an order, effective February 2, that requires all drivers and customers to wear masks on board buses and at transit hubs. Failure to comply with the order will result in denial of boarding and/or removal from the premises. RTA thanks its customers for continuing to do their part to stop the spread.
Proper use of face masks is essential. Face masks must:
- Completely cover the nose and mouth.
- Fit snugly but comfortably against the side of the face.
- Be secured to the head with ties, ear loops, or elastic bands that go behind the head.
- Be a solid piece of material without slits, exhalation valves or punctures.
- Cloth masks should be made with two or more layers of a breathable fabric that is tightly woven (i.e., fabrics that do not let light pass through when held up to a light source).
- If gaiters are worn, they must have two layers of fabric or be folded to make two layers.
Proper face masks can:
- Be either manufactured or homemade.
- Be reusable or disposable.
- Have inner filter pockets.
- Clear masks or cloth masks with a clear plastic panel may be used to facilitate communication with people who are hearing impaired or others who need to see a speaker’s mouth to understand speech.
- Medical masks and N-95 respirators are acceptable.
RTA is practicing social distancing by limiting the number of customers on all our buses so there is plenty of room to spread out.
You can now scan your mobile pass to limit physical interactions. Download the free Token Transit app for contactless payment.
Smart Ride Guide
Say goodby to paper. Download the contact-free digital Ride Guide here .
Keeping Everyone Safe
In an effort to maintain a safe environment onboard the bus, all RTA employees are required to pass a health check before starting work everyday. At our facilities, we are doing around-the-clock disinfecting.
Don't Travel if You're Sick
Staying home is the best way to protect yourself and others from getting sick.
For your peace of mind, RTA is cleaning and sanitizing buses with electrostatic foggers every day. We’ve also upgraded our on-board ventilation system and filters to give you fresher, cleaner air while you ride.
To maintain a healthy environment while boarding, RTA is installing safety barriers on all buses to minimize contact between the drivers and customers. In the meantime, customers on buses without the barriers will be asked to board and exit from the rear doors to maximize safety.
Plan your next trip by visiting RiversideTransit.com or calling our Customer Information Center at (951) 565-5002. Real-time bus arrival information is available on the BusWatch and Transit apps as well as Google Transit. You can also get instant route and schedule updates by signing upfor iAlerts, BusWatch or visit us on social media to stay in the loop.
WHAT YOU CAN DO
RTA is proud to keep our buses rolling for essential travel. Whether you need a ride to work, the supermarket or medical facilities, you can rely on RTA to get you to your destination safely. Thank you for your patience as we all work together during this challenging time to maintain a healthy environment aboard our buses.
The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
In addition, RTA recommends:
- Travel only for essential purposes.
- Keep at least six feet away from other riders and drivers.
- Be sure your face covering is on before you board and wear it during your entire trip.
- Download the contact-free digital Ride Guide here
- Go touch-free. Buy your next bus pass using the Token Transit app.
- You may verbally request your stop as it approaches instead of pushing the stop request signal.
- Practice frequent handwashing and use hand sanitizer.
These precautions apply to every vehicle in our fleet, including local fixed route and CommuterLink buses as well as our Dial-A-Ride vehicles.
SAFETY BARRIERS AND SOCIAL DISTANCING
To maintain a healthy environment while boarding, RTA is installing safety barriers on all buses to minimize contact between the drivers and customers. RTA is also practicing social distancing by limiting the number of customers on large buses to 10 and seven customers on most small buses. Many seats on our buses are off limits to allow customers to spread out.
RTA’S RECEPTION AREA REMAINS CLOSED
RTA’s reception area remains closed until further notice. Customers can contact the following number for assistance:
- For route and schedule information, call our Customer Information Center at (951) 565-5002 weekdays from 6 a.m. to 10 p.m. or weekends from 8 a.m. to 10 p.m.
- For bus pass information, call (951) 565-5002 or visit the Fares & Passes page on our website. The nearest pass outlet to our Riverside office is Friendly Liquor, 3962 University Avenue,
(951) 787-9224. You can also download mobile bus passes on the Token Transit app.
- For lost and found, please call (951) 565-5000.
Please don’t hesitate to contact RTA’s Customer Information Center at (951) 565-5002 to learn about affected routes and ways to plan your next trip. You can also follow us on social media, subscribe to iAlert or email us at for latest updates.
ABOUT THE CORONAVIRUS
According to the Centers for Disease Control (CDC) website, coronavirus is a respiratory disease caused by a novel coronavirus. RTA is monitoring situational updates and guidance from the Center for Disease Control, the California Department of Health and the County of Riverside to stay on top of the situation.
Where else can I go for additional information on the coronavirus?
- Global – World Health Organization
- Federal – Occupational Safety and Health (OSHA), US Food and Drug Administration (FDA), US Department of Homeland Security (DHS), US Environmental Protection Agency (EPA)
- Domestic – Centers for Disease Control and Prevention
- State – California Department of Health
- Local – Riverside County Public Health