CUSTOMER INFORMATION CENTER

(951) 565-5002

GoMobile is the Riverside Transit Agency official transit app and your partner for riding the bus. GoMobile is an all-in-one mobile app where you can buy passes, pay your fare on your phone, plan your trip, view estimated bus arrival times and get service alerts. If your school is a U-Pass or Go-Pass partner, you will find your mobile pass on the app.

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Download the GoMobile App 

The GoMobile app is available on the Apple App Store and Google Play Store.

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GoMobile includes your new mobile ticketing app! Get RTA bus tickets and passes instantly on your phone. Download the new GoMobile app and follow the prompts to get 1-Ride, 1-Day, 7-Day and 30-Day passes. After you download the app, create an account and you're good to go!


State-of-the-Art Fareboxes

RTA traded its fareboxes for sleeker, faster, modern ones that offer more fare payment options. Our fareboxes now accept contactless tap-enabled credit and debit cards, Apple Pay and Google Pay and cash and coin. 

Mobile ticketing is now done on the GoMobile app. RTA bus passes are no longer available on Token Transit app and can only be purchased on the GoMobile app.
U-Pass and Go-Pass mobile passes are also only accessible on the GoMobile app.

 


Frequently Asked Questions

  • Why switch to a new app?

    GoMobile app is everything you need in one transit app. Whether you’re planning your trip, buying your fare or checking the next arrival of your bus, you can use the new GoMobile app for all your transit-riding needs.

  • Where can I get the GoMobile app?

    Search for “RTA GoMobile” in the Apple App Store or Google Play Store.

  • Which buses accept mobile ticketing?

    GoMobile mobile ticketing is accepted on all local and CommuterLink fixed route buses. GoMobile is not accepted on Dial-A-Ride.

  • Which RTA passes are available on GoMobile app?

    All 1-Ride, 1-Day, 7-Day, 30-Day, U-Pass and Go-Pass passes as well as promotional passes when available.

  • What forms of payment does GoMobile app accept?

    GoMobile accepts Visa, Mastercard and Discover.

  • What happens to my account if I lose my phone or get a new phone?

    Your account and payment information are linked to your phone number and email address. They are not linked to your physical phone. Any activated passes are linked to your physical phone. Logging in to your account with your phone number and email address on a new device with the same phone number will restore your payment information however activated passes will not appear. Contact RTA’s customer service at (951) 565-5002 for help transferring your passes.

  • What happens if I change my phone number?

    Your account and passes can be transferred to a new phone number. For help transferring your account contact RTA’s customer service at (951) 565-5002.

  • How do I purchase Senior, Disabled, Medicare, Veteran or Youth reduced fare tickets and passes?

    After you have created an account in the GoMobile App, contact RTA Pass Sales Department at (951) 565-5160 and provide the appropriate identification to have them available on your account. Below are the types of identification accepted.

    • Senior/Disabled/Medicare Passes: Provide documentation verifying that you are 60 years or older or are disabled. This is required only once every three years. RTA accepts your California driver’s license, California ID card, Medicare card, RTA-issued Senior ID, Disabled ID or ADA card.

    • Veteran Pass: Provide a copy of a valid U.S. Department of Veterans Affairs issued ID card, RTA-issued Veterans ID card or a U.S. Uniformed Services ID card indicating retired status.

    • Youth Pass: Provide documentation verifying you are age 18 or younger. A valid school-issued ID card which includes your name and school year, or an RTA issued Youth ID card, California driver’s license or California ID card are accepted.

    You must show the original ID each time you use a reduced fare pass.

    Documents may be faxed to (951) 565-5161, emailed to , or mailed to 1825 Third Street, Riverside, 92507 Attn: Pass Sales.

  • Can I request a refund?

    If you make a mistake when ordering and you have not activated the ticket or pass, contact the RTA Pass Sales Department at or (951) 565-5160 to see if a refund is available.

  • Once activated, how long do I have to use my 1-ride pass?

    All 1-ride passes expire in 30 minutes from the time of activation or when activated on the bus.

  • How do I know if my pass is active?

    Active passes will be displayed under “My Passes,” which immediately appears when the GoMobile app is opened.

  • Is there a record of expired passes?

    Yes, you can view a log of your past actions by selecting “My Passes” then “Activity History.” There will be a new entry every time you use a pass.

  • What if my battery dies while my pass is active?

    You are responsible for keeping your phone charged while using your pass. Free USB charging ports are available on all RTA buses. Refunds will not be issued if your phone’s battery dies while your pass is active.

  • Is my credit card information secure?

    All personal and credit card information is securely stored using GoMobile’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

  • I don’t have a credit or debit card. Can I use cash or a check to pay for and load passes to my account?

    Yes, you can credit your account with cash or a check at RTA’s business office located at 1825 Third Street in Riverside.

  • I need help with the app! Who can help me?

    If you have questions or experience any technical issues with the app, please contact RTA customer service at (951) 565-5002.