(951) 565-5002

The Riverside Transit Agency operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under the Title VI may file a complaint. For more information on the Riverside Transit Agency's civil rights program, and the procedures to file a complaint, contact (951) 565-5002, email , or visit our administrative office at 1825 Third Street, Riverside, CA 92507. A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590. If information is needed in another language, contact (951) 565-5002.




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Title VI Complaint Form


It is the policy of the Riverside Transit Agency, as a grant recipient of the Federal Transit Administration, to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations to that end that no person shall be excluded from participation in or be denied benefits of, or be subjected to discrimination on the grounds of race, color, or national origin, under any program or activity receiving financial assistance.

Any complaint alleging that the Riverside Transit Agency (RTA) has not complied withTitle VI regulations must be submitted in writing to the Chief Executive Officer, P.O. Box 59968, Riverside, CA 92517. The complainant may use the RTAs Title VI Complaint Form to submit their complaint, or if the form is not used, the written complaint must at a minimum, provide the following information:

a) the specific act(s) of RTA’s non-compliance in question;
b) the date(s) of RTA’s non-compliance in question;
c) specify the reasons why the complaining party believes that RTA is not in compliance with the Title VI regulation(s) in question;
d) the name and address of the complainant (and person discriminated against if different from complainant); and
e) if applicable, the Title VI minority status of the complainant (or person discriminated against if different from complainant) .
f) Upon receipt of the written Title VI Complaint, the Chief Executive Officer will contact the Chief Administrative Services Officer to provide a summary of the complaint, and request an investigation of the complaint:

The Chief Administrative Services Officer will coordinate efforts into investigating the act(s) of non-compliance with Title VI regulations alleged in the complaint and preparing a written response. The written response will be submitted to the Chief Executive Officer within 10 business days from the date it is received by the Chief Administrative Services Officer.

Upon review of the written investigation submission and any independent investigation deemed appropriate conducted by the RTA, the Chief Executive Officer will either:

a) render a decision which will be final, and advise all interested parties of this decision in writing; or
b) at the sole election of the Chief Executive Officer, conduct an informal hearing at which the interested participating parties will be afforded an opportunity to
present their respective position, including facts, documents, justification, and technical information in support thereof.
• The parties may be, but are not required to be, represented by counsel at the informal hearing, which will not be subject to formal rules of evidence or procedures.
• Following the informal hearing, the Chief Executive Officer will render a decision, which will be final, and advise all interested parties thereof in writing.


Parties dissatisfied with the final decision of the Riverside Transit Agency Chief Executive Officer, whether following review of the written submission or informal hearing, may submit their complaint to the FTA at the address below no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by FTA.

Office of Civil Rights
Federal Transit Administration 
1200 New Jersey Avenue, SE
Washington, DC 20590
United States


Once a complaint has been accepted by FTA for investigation, FTA will notify the recipient or subrecipient that it has been subject to a Title VI complaint and ask the agency to respond in writing to the complainant’s allegations. Once the complainant agrees to release the complaint to the recipient or subrecipient, FTA will provide the agency with the complaint. If the complainant does not agree to release the complaint to the recipient or subrecipient, FTA may choose to close the complaint. FTA strives to complete Title VI complaint investigation within 180 days of the date that FTA accepts the complaint for investigation.


FTA will make a prompt investigation whenever a compliance review, report, complaint or any other information indicates a possible failure to comply with this part. The investigation will include, where appropriate, a review of the pertinent practices and policies of the recipient, the circumstances under which the possible noncompliance with this part occurred, and other factors relevant to a determination as to whether the recipient has failed to comply with Title VI.


After the investigation has been completed FTA’s Office of Civil Rights will transmit to the complainant and the grantee one of the following three letters based on its findings:

a. A letter of resolution that explains the steps the recipient or subrecipient has taken or promises to take to come into compliance with Title VI.
b. A letter of finding that is issued when the recipient or subrecipient is not found to be in noncompliance with Title VI. This letter will include an explanation of why the recipient or subrecipient was not found to be in non-compliance, and provide notification of the complainant’s appeal rights. If applicable, the letter can include a list of procedural violations or concerns, which can put the recipient or subrecipient on notice that certain practices are questionable and that without corrective steps, a future violation finding is possible.
c. A letter of finding that is issued when the recipient or subrecipient is found to be in noncompliance. This letter will include each violation referenced as to the applicable regulations, a brief description of proposed remedies, notice of the time limit on the conciliation process, the consequences of failure to achieve voluntary compliance, and an offer of assistance to the recipient or subrecipient in devising a remedial plan for compliance, if appropriate.


The letters of finding and resolution will offer the complainant and the recipient or subrecipient the opportunity to provide additional information that would lead FTA to reconsider its conclusions. In general, FTA requests that the parties in the compliant provide this additional information within 60 days of the date the FTA letter of finding was transmitted. After reviewing this information, FTA’s Office of Civil Rights will respond either by issuing a revised letter of resolution or finding to the appealing party, or by informing the appealing party that the original letter of resolution or finding remains in force. FTA strives to transmit these letters within 30 to 60 days of receiving the appeal.

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Section VI

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